ContentCare

Our ContentCare enhanced hosting package gives you two hours our of time (at a discounted rate) to help you with your content or general website maintenance.   In addition we will run a Website Health Check on your site each year with quarterly interim checks for common content faults like broken links or missing pages.

Or, you can create your own custom content and support package to suit your particular requirements.

How does it work?

You may use this for specific help enquiries with your content, asking us to add or create some content for you, a little extra training, small developments, or whatever you want or need. 

Your two hours' help is good for one year - and near the end of that year, if you have unused support time, we will contact you to discuss how to use that time to improve your website.  For example you might want to have all your links checked, or get a summary of your website traffic or statistics.

If we find any content issues during our regular checks we will let you know what they are and how to resolve them.  At the end of a year, we will contact you about your Website Health Check and discuss with you how your website is doing, and find out if anything is working not quite the way you want it to. 

Simply ask us a question, either by email or via our contact form.   As part of our response, we will inform you how much support you have used, and how much you have remaining. 

If we think a particular query will take more than an hour's time, we will let you know before continuing with your query.

Customise your plan

It may be that you want a different mix of content support versus monitoring or advice, and we are happy to create a custom plan to suit your requirements.  For example, you might want monthly monitoring instead of quarterly monitoring, or you want regular summaries of your traffic instead of time set aside for help queries.

We also offer a copywriting and newsletter service bespoke to your requirements.

Why is ContentCare more cost effective?

Our ContentCare package, along with our other pre-paid support options, saves you money in two ways:

  1. Our hourly rate is discounted.
  2. Our minimum charge is for a 15- minute increment when you have a support plan or pre-paid support (whereas without a support plan, we make a minimum charge of one hours' work).

Here are some sample queries and what they might cost:

Query Estimated Time With Support plan Without support plan
Difficulty uploading or positioning an image 15 minutes £7.50 £35
Advice on making a page more attractive 30 minutes £15 £35
Help with reorganising a menu or sitemap 1 hour £30 £35

In addition, our quarterly checks ensure that a few broken links can be caught and fixed before they start causing problems or put people off visiting your site.  Making certain that your website is well-maintained and free from missing elements is an important trust element for website visitors, and helps to maintain your visibility in search engine indices as well.

What if I am not sure about the support I need?

You can always ask for help on an ad hoc basis, and we will always be available for you.  However, for our clients who are not on a plan, we make a minimum support charge of £35.  That charge includes the first hours' work, and any further time is charged in additional 15-minute increments.

Some of our clients are happy (and eager) to be proactive in their own content maintenance, and for them, buying in support on an ad hoc basis is a cost effective solution.

By the time your website has been launched, we have a pretty clear idea of your goals and style of working, so don't hesitate to ask us what you think will benefit you most. 

You may also like to compare different support options.